This Shipping Policy explains how deliveries are handled on Food Korabuy (“we”, “our”, “us”). By placing an order through our platform, you agree to this policy.

1. Delivery Service Overview

Food Korabuy is a multivendor marketplace that connects customers with independent restaurants and food vendors.
Delivery may be handled by:

  • The restaurant/vendor

  • Third-party delivery partners

  • Food Korabuy delivery partners (where available)

Delivery availability may vary by location.

2. Delivery Areas

  • Deliveries are available only within supported areas in Mozambique

  • Delivery coverage depends on vendor location and availability

  • Orders placed outside service areas may be rejected or canceled

3. Delivery Time Estimates

  • Delivery times shown on the platform are estimated, not guaranteed

  • Delays may occur due to traffic, weather, high demand, or vendor preparation time

  • Food Korabuy is not responsible for delays beyond its control

4. Delivery Fees

  • Delivery fees are displayed at checkout before order confirmation

  • Fees may vary based on distance, vendor, and demand

  • Delivery fees are generally non-refundable, except where the order is not delivered

5. Order Accuracy & Packaging

  • Vendors are responsible for preparing and packaging orders correctly

  • Customers should check orders upon delivery

  • Issues must be reported within 24 hours as per our Return Policy

6. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery address and contact details

  • Be available to receive the order at the delivery location

  • Respond to delivery calls or messages

Failure to do so may result in order cancellation without refund.

7. Failed or Missed Deliveries

An order may be marked as failed if:

  • The customer is unavailable

  • Incorrect address or contact details are provided

  • Delivery access is restricted

In such cases, refunds are not guaranteed.

8. Contactless Delivery

Where available:

  • Contactless delivery may be offered

  • Customers accept responsibility for orders left at designated locations

9. Force Majeure

Food Korabuy is not liable for delivery failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Government restrictions

  • Road closures or strikes

10. Policy Updates

Food Korabuy may update this Shipping Policy at any time. Continued use of the platform means acceptance of the updated policy.

11. Contact Information

For delivery-related questions or support, contact:

Email: info@food.korabuy.com