At Food Korabuy (“we”, “our”, “us”), customer satisfaction is important to us. Due to the nature of food products, this Return Policy explains when returns or refunds may be applicable.

By placing an order on Food Korabuy, you agree to this Return Policy.

1. No Returns on Food Items

For health, hygiene, and safety reasons:

  • Prepared food items cannot be returned once delivered or picked up

  • We do not accept physical returns of food products

2. Refund Eligibility

A refund may be considered only in the following situations:

  • Incorrect items delivered

  • Missing items in the order

  • Food significantly different from what was ordered

  • Order not delivered

  • Food arrived spoiled or unsafe to consume

Refunds are not guaranteed and are reviewed on a case-by-case basis.

3. Reporting an Issue

To request a refund, customers must:

  • Contact Food Korabuy within 24 hours of delivery

  • Provide order details and a clear description of the issue

  • Provide photos or evidence if requested

Requests made after 24 hours may not be accepted.

4. Refund Method

  • Approved refunds will be processed using the original payment method

  • Processing time depends on the payment provider

  • Food Korabuy does not control bank or payment gateway delays

5. Partial Refunds

In cases where only part of the order is affected:

  • A partial refund may be issued

  • Delivery fees may not be refundable unless the entire order failed

6. Vendor Responsibility

  • Food vendors are responsible for food preparation and order accuracy

  • Approved refunds may be deducted from vendor payouts

  • Repeated issues may result in vendor account review or suspension

7. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind

  • Taste preference or personal dislike

  • Incorrect delivery address provided by the customer

  • Failure to receive the order due to customer unavailability

  • Delays caused by traffic, weather, or force majeure

8. Fraud Prevention

Food Korabuy reserves the right to:

  • Reject refund requests that appear fraudulent or abusive

  • Suspend or terminate accounts involved in refund misuse

9. Changes to This Policy

Food Korabuy may update this Return Policy at any time. Updates will be posted on this page with a revised date.

10. Contact Information

For return or refund-related questions, contact:

Email: info@food.korabuy.com