General

What is Food Korabuy?

Food Korabuy is a multivendor food marketplace that connects customers with local restaurants and food vendors across Mozambique. Customers can browse menus, place orders, and get food delivered or picked up easily.

Where does Food Korabuy operate?

Food Korabuy currently operates in selected areas of Mozambique. Availability depends on your location and nearby vendors.

How do I contact Food Korabuy?

You can contact us at:
📧 info@food.korabuy.com

For Customers

How do I place an order?

  1. Create or log in to your account

  2. Choose a restaurant or vendor

  3. Add items to your cart

  4. Confirm delivery details and payment

  5. Place your order

Can I order from multiple restaurants at once?

Each order is placed with one vendor at a time. If you want food from multiple restaurants, you will need to place separate orders.

What payment methods are accepted?

Available payment methods are shown at checkout and may vary by location. All payments are processed through secure third-party providers.

How long does delivery take?

Delivery times are estimates and depend on:

  • Vendor preparation time

  • Distance

  • Traffic and weather conditions

Can I cancel my order?

Once an order is confirmed by the vendor, it usually cannot be canceled. Please refer to our Terms of Service for details.

Can I return food?

Due to hygiene and safety reasons, food items cannot be returned. Refunds may be considered only in specific situations. Please see our Return Policy.

What if my order is incorrect or missing items?

Report the issue within 24 hours by contacting our support team with your order details.

Are delivery fees refundable?

Delivery fees are generally non-refundable, unless the order was not delivered.

For Vendors (Restaurants)

How can I register as a vendor?

You can register by contacting us at info@food.korabuy.com or through the vendor registration section on the platform.

Who sets menu prices?

Vendors set their own menu prices and manage availability.

Does Food Korabuy charge commission?

Yes, Food Korabuy may charge a commission or service fee per order. Commission details are shared separately with vendors.

When do vendors get paid?

Vendor payouts are processed according to the agreed settlement schedule. Timing may vary based on payment providers.

Who is responsible for food quality?

Vendors are fully responsible for food preparation, hygiene, quality, and compliance with local regulations.

What happens if customers complain?

Food Korabuy reviews complaints and may issue refunds where valid. Repeated issues may lead to account review or suspension.

Delivery

Who delivers the food?

Delivery may be handled by:

  • The restaurant

  • Third-party delivery partners

  • Food Korabuy delivery partners (where available)

What if I miss my delivery?

If you are unavailable or provide incorrect details, the order may be marked as failed and refunds are not guaranteed.

Security & Privacy

Is my personal information safe?

Yes. We take data protection seriously. Please review our Privacy Policy for full details.

Still Have Questions?

If your question is not listed here, feel free to contact us:

📧 info@food.korabuy.com